General Terms and Conditions

⬇ Download as PDF

Version 1.4 — April 13, 2026

1. Definitions

2. Applicability

These general terms and conditions apply to all agreements between VoxCloud and the Customer. They apply to all offers, quotations, and agreements. Deviations from these terms are only valid if agreed upon in writing. The applicability of any purchase or other terms of the Customer is expressly rejected. If the Customer is a Consumer, the additional provisions of article 15 also apply.

When purchasing a License, the Commercial License Agreement (EULA) also applies in addition to these general terms and conditions. In case of conflict between these general terms and conditions and the EULA, the EULA shall prevail insofar as the license terms are concerned.

3. Agreement and License

  1. The Agreement is established when VoxCloud provides a license key to the Customer.
  2. The Software is available under the AGPL-3.0 open-source license. Using it without a subscription is completely legal. A commercial subscription provides additional services: support, guaranteed compatibility with new Nextcloud versions, and priority bug fixes.
  3. The License is non-exclusive, non-transferable, and valid for use on one (1) Nextcloud instance.
  4. The subscription is granted for a period of one (1) year and renews automatically, unless the Customer cancels at least 30 days before the expiration date via email to info@voxcloud.nl.

4. Prices and payment

  1. All prices are exclusive of VAT, unless stated otherwise.
  2. Payment is due within 30 days of the invoice date.
  3. In case of late payment, the Customer is in default by operation of law. VoxCloud is entitled to charge statutory commercial interest (Art. 6:119a Dutch Civil Code).
  4. VoxCloud reserves the right to adjust prices annually. Price changes will be communicated in writing (including by email) at least 60 days in advance.

5. Support

  1. With a paid License, VoxCloud provides support via email and the ticket system in the customer portal.
  2. VoxCloud guarantees a response time of 2 business days. Resolution time depends on the complexity of the issue and is not guaranteed.
  3. Support includes: bug fixes in the Software, compatibility issues with supported Nextcloud versions, and technical diagnosis. Support does not include: user training, configuration questions, integrations with third-party software, or problems caused by the Customer's Nextcloud environment.

6. Availability and maintenance

  1. VoxCloud strives for high availability of the License Server but does not guarantee a specific uptime percentage.
  2. The Software functions independently of the License Server. If the License Server is unreachable, the Software remains fully functional based on cached validation results.
  3. VoxCloud may perform maintenance on the License Server. Scheduled maintenance will be announced in advance where possible.

7. Intellectual property

  1. The source code of the Software is available under AGPL-3.0. The intellectual property rights to the Software belong to VoxCloud.
  2. The commercial License grants the Customer a right of use. No ownership rights are transferred.

8. Liability

  1. The total liability of VoxCloud is limited to the amount paid by the Customer to VoxCloud for the relevant License in the 12 months preceding the event giving rise to the damage.
  2. VoxCloud is not liable for indirect damage, consequential damage, loss of profits, missed savings, loss of data, or damage due to business interruption.
  3. The limitations in this article do not apply to damage caused by intentional misconduct or gross negligence on the part of VoxCloud, and do not affect the Customer's rights under mandatory law (including the EU Product Liability Directive).
  4. The Software is provided "as is". VoxCloud does not warrant that the Software will be uninterrupted, error-free, or fit for a particular purpose. The Customer is responsible for making backups of their own data.

9. Force majeure

VoxCloud is not liable for failures resulting from force majeure, including but not limited to: disruptions in internet or telecom connections, failures at the hosting provider, power outages, natural disasters, pandemics, government measures, and cyber attacks.

10. Processing of personal data

VoxCloud processes personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy policy for details on what data we process and on what legal basis.

11. Duration and termination

  1. The Agreement is entered into for the duration of the License (standard 1 year).
  2. Upon termination of the Agreement, the commercial License expires. The Customer may continue to use the Software under the terms of the AGPL-3.0 license (including its copyleft obligations).
  3. VoxCloud may terminate the Agreement with immediate effect if the Customer fails to meet its obligations after a written notice of default with a reasonable term.

12. Transfer

VoxCloud is entitled to transfer the rights and obligations under the Agreement to a legal successor or affiliated company, provided that the Customer is notified in writing (including by email) in advance. The transfer shall not affect the Customer's rights.

13. Refund policy

After the license key has been provided, refunds are not possible, unless VoxCloud demonstrably fails to perform its obligations under the Agreement and does not remedy this within a reasonable period. For consumers: see article 15 paragraph 1 regarding the right of withdrawal.

14. Governing law and disputes

  1. The Agreement and these general terms and conditions are governed by Dutch law.
  2. Disputes will preferably be resolved through mutual consultation. If this fails, disputes will be submitted to the competent court in Amsterdam.

15. Additional provisions for consumers

The following provisions apply exclusively if the Customer is a Consumer within the meaning of article 6:230g of the Dutch Civil Code:

  1. Right of withdrawal — The Consumer has the right to cancel the Agreement within 14 days of its conclusion without giving any reason. Because the License concerns a digital service that is delivered immediately upon purchase (provision of the license key), the Consumer agrees at the time of purchase that delivery begins immediately and that the right of withdrawal lapses once the license key has been provided, in accordance with article 6:230p paragraph 1 sub c of the Dutch Civil Code.
  2. Conformity — VoxCloud warrants that the Software meets the reasonable expectations the Consumer may have based on the Agreement. The Software is available under the AGPL-3.0 and the subscription additionally provides support and a compatibility guarantee.
  3. Liability — The limitations of article 8 paragraphs 1 and 2 (capping of liability and exclusion of indirect damage) do not apply to Consumers, insofar as this would conflict with mandatory consumer protection law.
  4. Interest — In case of late payment by a Consumer, statutory interest (Art. 6:119 Dutch Civil Code) applies instead of statutory commercial interest (Art. 6:119a Dutch Civil Code).
  5. Disputes — The Consumer may also submit disputes to the court of their place of residence, in accordance with article 6:236 sub n of the Dutch Civil Code.
  6. Other — Insofar as any provision in these general terms and conditions conflicts with mandatory consumer protection law, the provision most favourable to the Consumer shall apply.